RETURN POLICY & TERMS
How to return an item to ROBIN ANNE’S NEST, LLC:
If you are not satisfied with your
purchase, you may return it to us for a refund within 30 days of the invoice
date. After 30 days we do not exchange or give refunds for any item we sell.
All items returned MUST be shipped by a reputable shipping method, shipping prepaid by the customer.
UPS and FedEx provide reputable shipping methods, provide insurance and
tracking numbers for all packages. If you are sending by USPS, you MUST send it
registered and insured to qualify as a valid return.
Items will NOT be accepted without a
Return Merchandise Authorization Number (RMA Number). ROBIN ANNE’S NEST, LLC reserves the right to return or refuse any
package without the Return Merchandise Authorization number clearly marked on
at least one side of the box.
How to obtain a Return Merchandise Authorization Number:
If you need to return your merchandise,
repack the product in the original packing materials used to ship it to you,
and call ROBIN ANNE’S NEST, LLC Returns Department at 1-559-582-1717 8am-6pm Pacific
Standard Time or by email at
returns@embroiderydesigndigitizing.com for a RMA number. The customer service representative will detail the shipping
process and provide you with the address where to ship the item.
The purchaser’s contact name, full mailing
address (no P.O. Boxes), daytime phone number, email address and a copy of the
original receipt or invoice must accompany all returned items.
Important
Notes about Returning Merchandise:
-
Returns must be received within 10
days of the RMA's issuance. Original shipping & handling charges
are not refundable. Customer is responsible for shipping and proof of
delivery on all returns. Please be sure that return shipments are properly
packed and fully insured. ROBIN ANNE’S NEST, LLC is not responsible for
returned packages if lost by shipper.
- There will be a restocking fee of 15% on non-defective
merchandise.
- There are NO REFUNDS on opened software
(CDs, software, any downloaded designs or design packs, etc.)
- Shipping charges are the responsibility of the purchaser and will
NOT be refunded.
- There are NO REFUNDS on custom orders
(including but not limited to Custom ordered designs or design packs)
What to do if an order is incomplete, incorrect or damaged:
ROBIN ANNE’S NEST, LLC is committed to
providing excellent customer support. If your order is incomplete, incorrect or
damaged, please contact ROBIN ANNE’S NEST, LLC via phone at 1-559-582-1717 8am
to 6pm Monday through Friday, Pacific Standard Time . Damage/Loss for items
must be reported to the delivery company and to ROBIN ANNE’S NEST, LLC within
24 hours of receiving the ordered item(s). Please remember that we are here to
help our customers. We will do our best to meet your needs. We guarantee that
we will do our best to service your needs as promptly as possible.
