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Return Policy Returns

RETURN POLICY & TERMS

  • ANY DOWNLOADABLE DESIGNS AND/OR SOFTWARE PRODUCTS ARE NON-RETURNABLE/REFUNDABLE
  • We do not offer any type of insurance or warranty for damage caused to personal property or items used in conjunction with the products we sell.

How to return an item to ROBIN ANNE’S NEST, LLC:

If you are not satisfied with your purchase, you may return it to us for a refund within 30 days of the invoice date. After 30 days we do not exchange or give refunds for any item we sell.

All items returned MUST be shipped by a reputable shipping method, shipping prepaid by the customer. UPS and FedEx provide reputable shipping methods, provide insurance and tracking numbers for all packages. If you are sending by USPS, you MUST send it registered and insured to qualify as a valid return.
Items will NOT be accepted without a Return Merchandise Authorization Number (RMA Number). ROBIN ANNE’S NEST, LLC reserves the right to return or refuse any package without the Return Merchandise Authorization number clearly marked on at least one side of the box.

How to obtain a Return Merchandise Authorization Number:

If you need to return your merchandise, repack the product in the original packing materials used to ship it to you, and call ROBIN ANNE’S NEST, LLC Returns Department at 1-559-582-1717 8am-6pm Pacific Standard Time or by email at returns@embroiderydesigndigitizing.com for a RMA number. The customer service representative will detail the shipping process and provide you with the address where to ship the item.
The purchaser’s contact name, full mailing address (no P.O. Boxes), daytime phone number, email address and a copy of the original receipt or invoice must accompany all returned items.

Important Notes about Returning Merchandise:

  • Returns must be received within 10 days of the RMA's issuance. Original shipping & handling charges are not refundable. Customer is responsible for shipping and proof of delivery on all returns. Please be sure that return shipments are properly packed and fully insured. ROBIN ANNE’S NEST, LLC is not responsible for returned packages if lost by shipper.
  • There will be a restocking fee of 15% on non-defective merchandise.
  • There are NO REFUNDS on opened software (CDs, software, any downloaded designs or design packs, etc.)
  • Shipping charges are the responsibility of the purchaser and will NOT be refunded.
  • There are NO REFUNDS on custom orders (including but not limited to Custom ordered designs or design packs)

What to do if an order is incomplete, incorrect or damaged:

ROBIN ANNE’S NEST, LLC is committed to providing excellent customer support. If your order is incomplete, incorrect or damaged, please contact ROBIN ANNE’S NEST, LLC via phone at 1-559-582-1717 8am to 6pm Monday through Friday, Pacific Standard Time . Damage/Loss for items must be reported to the delivery company and to ROBIN ANNE’S NEST, LLC within 24 hours of receiving the ordered item(s). Please remember that we are here to help our customers. We will do our best to meet your needs. We guarantee that we will do our best to service your needs as promptly as possible.